WorkWell administers its proprietary state-wide provider network, WellNet. WellNet consists of over 4,880 medical care providers across the Commonwealth. WorkWell achieves its dramatic indemnity savings by managing injuries and treatment holistically and the WellNet network is a crucial part of this management.

According to Pennsylvania law, the employer, has the sole and exclusive right to dictate where injured employees receive care for work related injuries via a provider panel. For all non-emergency care, employees must choose a provider from the posted panel for 90 days. After this 90 day control period employees may treat with a medical care provider of their choosing. Controlling care for these first 90 days via a provider panel is critical to reducing cost and improving the quality of care for injured workers.

WorkWell will create and distribute provider panels meeting these criteria. Information packets and required employee notifications can also be distributed if desired. Digital copies are also available. These panels will be populated exclusively by WellNet providers and WorkWell Clinic locations and can be formatted to any style desired. In general, WellNet is used for specialized providers and includes, but is not limited to:

• Occupational Medicine Physicians
• Orthopedic Surgeons
• Neurologists
• Neurosurgeons
• Internists
• Ophthalmologists
• Physiatrists, PM&R
• Psychologists
• General Surgeons
• Chiropractors
• Physical Therapists
• Occupational Therapists
• Family Practice Physicians
• Psychiatrists

All WellNet providers are rigorously screened before being recruited and constantly monitored. WorkWell employs the following criteria for choosing network providers:

• Identify providers that meet panel and location criteria
• Investigate the background of potential providers
• Determine if prospective provider has adequate insurance coverage
• Conduct a thorough review of all malpractice suits, if any
• Obtain DEA number and certification
• Check licensure and Board Certification
• Determine experience with workers’ compensation cases
• Discern provider’s willingness to cooperate and communicate with WorkWell’s established Managed Care Program
• Ensure the prospective provider has adequate staff to facilitate the flow of information
• Determine what acute care procedures the prospective provider is able to perform
• Determine HIPAA compliance

It is critical that all providers comply with WorkWell treatment guidelines. WellNet providers are bound by a business service agreement to comply with WorkWell treatment guidelines and HIPAA regulations.

The process of updating provider credentials and evaluating provider status is constant and ongoing. Any credentialing changes are communicated to clients immediately and updated panels are produced and distributed. We have had exceptional success retaining qualified medical care providers with and annual turnover rate of less than 1%.